Warranty policy

Warranty Policy

Welcome to Coffianoo! We are committed to providing high-quality coffee products and excellent customer service. Our Warranty Policy outlines the coverage and support we offer for our products. Please read the following information carefully.

Warranty Coverage

We stand behind the quality of our products and offer a warranty for any manufacturing defects or issues that may arise under normal use. Our warranty covers:

  • Coffee machines: 1-year limited warranty
  • Coffee grinders: 1-year limited warranty
  • Coffee accessories: 6-month limited warranty

What is Covered?

  • Defects in materials and workmanship
  • Malfunctions under normal use

What is Not Covered?

  • Damage caused by misuse, abuse, or improper maintenance
  • Normal wear and tear
  • Accidental damage or breakage
  • Alterations or repairs made by unauthorized personnel

Warranty Claims

To make a warranty claim, please follow these steps:

  1. Contact Us: Email us at info@coffianoo.com with your order number, a detailed description of the issue, and any relevant photos or videos.
  2. Evaluation: Our customer service team will evaluate your claim and may request additional information or ask you to send the product back for inspection.
  3. Resolution: If the issue is covered under our warranty, we will repair or replace the product at no cost to you. If the product cannot be repaired or replaced, we will issue a refund.

How to Contact Us

For any warranty-related questions or concerns, please contact us at:

  • Email: info@coffianoo.com
  • Phone: +1 (302) 329-5016
  • Address: 123 Coffee Lane, New York, NY 12211, United States

Important Notes

  • Please retain your proof of purchase as it is required for all warranty claims.
  • This warranty is valid only for products purchased directly from Coffianoo or authorized retailers.
  • The warranty is non-transferable and applies only to the original purchaser.

Updates to This Policy

Coffianoo reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes will be posted on our website.

Thank you for choosing Coffianoo. We appreciate your business and are here to ensure you have the best experience with our products.