Refund Policy

What is the Return Policy? We accept returns on all our items within 7 working days from the date you received your order. We only ask that the following requirements are met:

• Items must be in original condition.
• Items must not have been used in any way.

Unfortunately, we cannot accept any returns that do not meet the above requirements. Refunds will be issued excluding the original shipping and return label cost.

Are Returns Free? The shipping cost incurred for returning items to Coffianoo for a refund is not covered or reimbursed by us.

How Do I Organize a Return? To initiate a return, simply email us at info@coffianoo.com using the same email address used to place the order. Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. Once the items have been received, you will receive your refund (item price excluding original shipping cost).

Where Do I Send My Return to? When we receive your request to return an item, we will directly send you an email with the address to which you need to send the items.

How Long Does It Take for My Refund to Be Processed? We try to process returns as quickly as possible. If you are initiating a return, we try our best to reply within 24 hours. We will refund you through the same method you used to pay within 1-6 business days.

What If My Order Arrives Damaged or There Is a Fault? While we hope this never happens, if you do receive a damaged item or have a manufacturing fault occur, please contact us immediately at info@coffianoo.com.